SHIPPING AND DELIVERY TERMS
RICKMERS Ship Chandler
B2B & B2C

Website: https://rickmersmarinesupply.com

§ 1 GENERAL SHIPPING TERMS

(1) Delivery is made worldwide from stock or via contracted logistics, freight forwarding or special transport companies to the delivery address provided by the customer.

(2) The Seller selects the transport company and mode of transport at its own dutiful discretion, taking operational, logistical and safety-related requirements into account.

(3) The customer has no right to a specific shipping method, transport route or logistics service provider.

§ 2 DELIVERY TIMES

(1) Delivery periods are non-binding guidelines unless they have been expressly confirmed in writing as binding.

(2) Delivery times generally begin after full receipt of payment and completion of all required commercial and operational checks.

(3) Regular delivery times:

EU: 2–10 working days
outside the EU: 5–21 working days

(4) Longer delivery times may be required for certain categories of goods.

This applies in particular to:
– dangerous goods,
– safety equipment,
– rescue and special equipment,
– engines and drive units,
– heavy technical components,
– bulky goods,
– freight forwarding goods,
– special transports.

(5) The specific delivery time is stated, where required, in the offer, ordering process or order confirmation.

(6) For B2B customers, delivery times are generally non-binding guidelines unless a binding delivery period has been expressly agreed.

(7) For B2C customers, the statutory provisions on delivery periods and delay in delivery apply.

§ 3 FREIGHT FORWARDING AND SPECIAL SHIPPING

(1) Certain goods are shipped exclusively via freight forwarding companies or specialised logistics service providers.

(2) This applies in particular to:
– rescue and safety equipment,
– ship engines, drive systems and large technical components,
– dangerous goods,
– bulky, heavy or high-volume goods,
– maritime, offshore and shipyard-specific equipment,
– other goods for which special transport is required due to their nature.

(3) Transport is carried out by suitable and authorised service providers in compliance with the applicable statutory provisions.

§ 4 SHIPPING COSTS

(1) Shipping costs are calculated individually according to destination, weight, volume, type of transport and, where applicable, special logistical requirements.

(2) The shipping costs binding for the respective order are displayed to the customer before completion of the order or communicated at the latest in the order confirmation.

(3) Special costs arising, for example, from dangerous goods, bulky goods, heavy transport, island deliveries, remote delivery areas or required special transport may be incurred additionally and will be communicated to the customer before conclusion of the contract, insofar as this is possible under the circumstances.

§ 5 CUSTOMS, IMPORT DUTIES AND TAXES

(1) For international deliveries, customs duties, import duties, import taxes and other country-specific fees may arise.

(2) These costs are not included in the shipping costs and, insofar as legally permissible, shall be borne by the customer.

(3) For deliveries outside the European Union, the customer is responsible for compliance with the import regulations applicable to them, insofar as this falls within their area of responsibility.

§ 6 SHIPPING INFORMATION AND SHIPMENT TRACKING

(1) Shipping information, status notifications, tracking data or comparable information may be made available depending on the transport service provider.

(2) Continuous shipment tracking is not included as part of the standard process for every shipping method.

(3) Logistics processing may be carried out via different transport and freight forwarding systems.

§ 7 PARTIAL DELIVERIES

(1) Partial deliveries are permitted insofar as they are reasonable for the customer and do not conflict with the purpose of the contract.

(2) This shall not result in additional shipping costs for the customer unless expressly agreed otherwise.

§ 8 TRANSFER OF RISK

B2B

(1) In contracts with businesses, the risk of accidental loss and accidental deterioration of the goods passes to the customer upon handover to the transport service provider, insofar as this is permissible under applicable law.

B2C

(2) For consumers, the mandatory statutory provisions on the transfer of risk apply.

§ 9 NON-DELIVERY

(1) If delivery cannot be made for reasons within the customer’s responsibility, in particular due to incorrect address details, missing required import clearances or refusal to accept delivery, the customer shall bear the resulting additional costs insofar as legally permissible.

§ 10 FORCE MAJEURE

(1) Events beyond the Seller’s reasonable sphere of influence may affect the performance of obligations for the duration of the disruption.

(2) This includes in particular:
– war,
– natural disasters,
– official measures,
– pandemics,
– significant supply chain disruptions,
– strikes,
– transport disruptions,
– power outages,
– cyberattacks,
– other unforeseeable events beyond the Seller’s control.

(3) Delivery periods shall be extended accordingly for the duration of the disruption.

(4) The statutory rights of the parties remain unaffected.