RETURNS AND RMA TERMS
RICKMERS Ship Chandler
B2B & B2C

Website: https://rickmersmarinesupply.com

§ 1 General Return Conditions

(1) Returns in B2B transactions are permitted exclusively after prior written approval by the Seller.

(2) There is no general right of return in B2B transactions.

(3) Returns in B2B transactions are accepted exclusively within the scope of an individually issued and confirmed RMA authorization by the Seller.

(4) The statutory rights of consumers in B2C transactions remain unaffected.

§ 2 RMA Procedure

(1) Every B2B return requires a valid RMA number (Return Material Authorization).

(2) B2B returns without a valid RMA number will not be accepted and will be returned at the sender’s expense.

(3) The RMA number must be clearly indicated on the outside of the packaging.

(4) Issuance of an RMA authorization does not constitute recognition of a defect or an obligation to accept the return.

§ 3 Conditions for Returns

(1) B2B returns are only accepted if the goods:
– are unused
– are in their original packaging
– are complete and resalable
– have not been subjected to improper handling or storage

(2) Products in the areas of dangerous goods, safety equipment, special technical equipment, or custom-sourced goods are generally excluded from return in B2B transactions, insofar as legally permissible.

(3) Statutory consumer rights apply to B2C customers.

§ 4 Shipping and Risk

(1) B2B returns are shipped exclusively at the customer’s risk and expense.

(2) In B2B transactions, the risk of loss or damage during return transport remains entirely with the customer until receipt at the Seller’s warehouse.

(3) For B2C customers, the statutory provisions on return shipping and transfer of risk apply.

§ 5 Inspection and Acceptance

(1) Every returned item will be subject to technical and commercial inspection upon receipt.

(2) Acceptance of a B2B return is granted exclusively after successful inspection by the Seller.

(3) The Seller reserves the right to refuse B2B returns that do not comply with the RMA conditions.

§ 6 Credit and Refunds

(1) Any credit note for B2B returns will only be issued after completed inspection and acceptance of the return.

(2) The amount of the credit note will be determined individually based on the condition of the goods.

(3) Processing times for credit notes may take up to 21 working days after completion of the inspection.

(4) Statutory provisions on refunds apply to B2C customers.

§ 7 Exclusions

(1) The following are particularly excluded from returns in B2B transactions:
– dangerous goods and safety-related products
– individually sourced or project-based goods
– opened or used technical products
– products with expired or impaired functionality

(2) Statutory consumer rights in B2C transactions remain unaffected.

§ 8 Final Provisions

(1) Deviating return arrangements in B2B transactions are only valid if expressly confirmed by the Seller in text form.

(2) Statutory consumer rights apply to B2C customers.